Shipping policy

Thank you for visiting and shopping at petviral.store. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time

• All orders are processed within [3–5 business days] (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped, along with a tracking number.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option	Estimated Delivery Time	Shipping Cost
Standard Shipping	[7 – 15 business days]	$[4.99] / Free for orders over$[150]
Express Shipping	[5 – 7 business days]	$[12.99]

Delivery delays can occasionally occur due to custom clearances, weather conditions, or peak holiday seasons.

3. International Shipping

We offer international shipping to most countries worldwide, including the US, Canada, Europe, Australia, and Asia.

• Customs, Duties, and Taxes: petviral.store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

4. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number(s) and a link to track your package. Please allow 24 to 48 hours for the tracking information to update in the system.

If you have not received your tracking number within [5 business days] of placing your order, please contact us with your order number.

5. Incorrect Shipping Addresses & Undeliverable Packages

• Please ensure all shipping information is accurate before completing your purchase. petviral.store is not responsible for orders delivered to incorrect addresses provided by the buyer.

• If a package is returned to us as undeliverable due to an incorrect address or failure to collect, the customer will be responsible for the reshipment costs.

6. Damaged or Lost Packages

• petviral.store is not liable for any products damaged or lost during shipping. However, we care deeply about your satisfaction and your pet's happiness.

• If you received your order damaged or if your tracking shows "delivered" but you haven't received it, please contact us within [7 days] at akonymike2019@gmail.com with your order number and photos of the damaged item/packaging. We will assist you in resolving the issue or issuing a replacement.

7. Contact Information

If you have any questions about our Shipping Policy, please contact us at:

• Email: akonymike2019@gmail.com